Refund Policy
​Welcome to Art Play London! Below is our policy guide for your smooth, enjoyable, and safe experience.
Booking Policies Public Sessions
- No refunds except within the first 10 minutes.
- Rescheduling permitted up to 72 hours before for workshops, 24 hours for free-flow sessions.
- No refunds or rescheduling for lateness past 10 minutes or no-shows.
- Attendees more than 10 minutes late are not permitted entry Private Sessions
- A non refundable deposit of 50% of booking required.
- No refunds or remaining balance unless cancellation 7 days prior.
- £100 rescheduling fee, 7 days' notice required. General Policies Lateness
- Entry not permitted for arrivals more than 10 minutes late.
- No refunds or rescheduling for lateness.
Conduct
- Kindness and respect towards staff is essential for a positive environment.
Alcohol Consumption
- Drink responsibly; intoxication causing disturbance leads to expulsion.
Artwork Collection
- Storage fees: £3 for paintings, terrariums up to 7 days.
- Collection deadlines: 7 days for candles, pottery, marbling; 2 weeks for acrylic pour, mosaics.
- Unclaimed items may be upcycled, sold, or given away.
- We are not responsible for lost or damaged artwork
Outside Food and Drink
- Strictly prohibited; refreshments available at our bar.
Children
- Guests under 14 must be accompanied by an adult.
Contact Us
- Allow up to 3 working days for responses.
Health and Safety
- First-aid trained staff on duty.
- Not responsible for injuries; COVID-19 precautions observed.
Additional Information
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Dress Code
- Aprons provided; personal attire damage not our responsibility.
Accessibility
- Wheelchair accessible; inform us in advance for accommodations.
Payment
- Cards only; no cash transactions.
- Bank transfer is only available to invoiced private bookings by request
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Age Restrictions
- ID required for alcohol consumption
- Age restrictions vary by workshop types, check descriptions.
- 18 plus after 7pm on Friday and Saturday
Privacy Policy - Customer data not shared; protected under data protection laws. Photography and Video - Reserve right to use media for promotional purposes.(inform member of staff if you wish not to be on camera) Pets - Well-behaved dogs welcome; may be asked to leave if disruptive.
Art Play London is dedicated to providing a creative, enjoyable, and safe environment for all.
Contact Details
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ART PLAY Horner Square, London E1 6EW, UK