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Terms & Conditions

TERMS AND CONDITIONS FOR ART PLAY LONDON

www.artplaylondon.com

Effective date: 25th October 2024
 

These Terms and Conditions ("Terms") govern the use of the services provided by Art Play London (referred to as “Art Play,” “we,” “us,” or “our”), including but not limited to art workshops, online and in-person events, and the sale of art supplies, artwork, and merchandise. By accessing our website or participating in any services or events, you agree to be bound by these Terms. Please read them carefully.


1. Introduction

Welcome to Art Play London. By accessing our website, booking a session, purchasing any products or services, or otherwise engaging with Art Play London, you (“user”, “you”, “your”) agree to comply with and be bound by these Terms and Conditions, along with any other applicable policies referenced herein, including but not limited to our Privacy Policy.

We reserve the right to amend, modify, or update these Terms at any time, and such changes will become effective upon posting on our website. It is your responsibility to review these Terms periodically for any updates. Your continued use of our services after changes to these Terms constitutes acceptance of those changes. If you do not agree to these Terms, please do not use our services or website.

These Terms apply to all users, including but not limited to visitors, customers, and participants in workshops or events, both public and private.


2. Definitions

For the purposes of these Terms, the following definitions apply:

  • “Art Play”: Refers to Art Play London, its employees, contractors, and any representatives acting on its behalf.

  • “Workshop” or “Session”: Any class, event, or experience, whether public or private, organized by Art Play London where art instruction, materials, or creative services are provided.

  • “Private Session”: A workshop or event booked exclusively for private groups, subject to bespoke terms.

  • “Public Session”: A workshop or event open to the general public, subject to standard booking terms.

  • “You” or “User”: Any individual or entity accessing, interacting with, or purchasing from Art Play London, whether through the website or in person.

  • “Website”: Refers to our official website at www.artplaylondon.com, including all subpages and any content posted there.

  • “Products”: Any physical items sold by Art Play London, including but not limited to art supplies, artwork, and merchandise.

  • “Add-Ons”: Optional items or services such as food, drinks, or additional features that may be purchased alongside a session.


3. Eligibility and Age Restrictions

You must be at least 18 years old to book or attend a workshop unless otherwise specified in the session description. For certain sessions, including family workshops, attendees under the age of 18 may be allowed if they are accompanied by a parent or guardian who assumes full responsibility for the minor's participation.

Where the session includes alcohol consumption (e.g., a Sip and Paint event), you must be at least 18 years old, and we reserve the right to request valid identification to verify your age. We will refuse entry or service to any individual who cannot provide adequate proof of age. Failure to provide appropriate identification when requested will result in denial of entry, and no refunds will be issued in such cases.

Please note that certain sessions may have different age restrictions. These will be clearly stated on the booking page for the relevant event.


4. Workshop and Event Bookings


4.1 Public Sessions

Bookings for public sessions are made via our website and are subject to availability. Full payment is required at the time of booking unless stated otherwise. Once your booking is confirmed, you will receive an email confirmation with the details of your session.

Please ensure that all booking information provided (such as the date and time of the workshop) is accurate. Art Play London is not responsible for errors made during the booking process, including but not limited to incorrect workshop dates or personal information.


4.2 Private Sessions

For private sessions, a non-refundable deposit of 50% of the total booking fee is required to secure the reservation. The balance must be paid in full no later than seven (7) days before the scheduled event. Private session details, including special requests, add-ons, or bespoke services, must be agreed upon in writing at the time of booking. Changes to a private session booking (such as rescheduling or participant count adjustments) are subject to availability and additional fees, as outlined in these Terms.

Art Play reserves the right to cancel or reschedule any session (public or private) under circumstances that render it impossible or impractical to proceed, including but not limited to, staff illness, insufficient participant numbers, or force majeure events. In such cases, affected participants will be offered an alternative date or a full refund, at our discretion.
 

5. Payment Terms

All payments must be made at the time of booking unless expressly stated otherwise. Art Play London accepts major debit and credit cards, processed securely via our payment gateway. We do not accept cash for any bookings or purchases.


5.1 Public Sessions

Full payment is required at the time of booking for all public sessions. Your booking is not confirmed until payment has been successfully processed. We reserve the right to cancel or refuse bookings in cases of payment failure, suspected fraud, or if we believe the transaction is in breach of these Terms.


5.2 Private Sessions

For private sessions, a 50% non-refundable deposit is required to secure the booking. The remaining balance is due seven (7) days prior to the event. Failure to make the final payment by this deadline may result in cancellation of the session without refund.


5.3 Pricing Errors

While we make every effort to ensure that all pricing on our website is accurate, occasionally errors may occur. If we discover a pricing error after your booking, we will notify you as soon as possible. In such cases, you will have the option to either cancel your booking and receive a full refund or proceed with the booking at the correct price. We reserve the right to cancel any bookings affected by pricing errors.


5.4 E-Commerce Product Delivery and Refunds

For purchases of art supplies, artwork, or merchandise made through our website:

  • Delivery: All purchased products will be processed and dispatched within 3-4 working days of the order being placed. Delivery times may vary based on your location, but we strive to ensure timely delivery of all orders. If there are any delays, we will notify you via email.

  • Shipping Costs: Shipping costs are calculated at checkout, and both free delivery and paid delivery options may be available depending on the specific product and location.

  • No Refunds: We do not offer refunds for products purchased through our website unless required by law. In the unlikely event that a product is defective or damaged upon arrival, please contact us within 14 days of receiving the product to arrange for a replacement or refund in compliance with UK consumer laws.

  • Exchanges: We do not offer exchanges for products. If a product arrives damaged or incorrect, you may request a replacement.

  • Lost or Delayed Orders: Art Play London is not responsible for delays caused by external delivery services or postal strikes. However, if an item is lost in transit, we will work with the delivery service to resolve the issue and ensure that you receive your order.


6. Pricing and Taxes

All prices listed on our website or provided by our representatives are in British Pounds (£) and include applicable Value Added Tax (VAT), unless stated otherwise. Art Play London reserves the right to adjust prices at any time without prior notice, including but not limited to correcting typographical errors or reflecting changes in tax rates or material costs.

Discounts, promotions, and special offers are subject to availability and may be withdrawn or modified at any time at our discretion. Promotional codes or offers cannot be combined with other discounts unless explicitly stated. Any offer or discount code must be applied at the time of booking and cannot be retroactively applied.


7. Cancellation and Refund Policy


7.1 Public Sessions

Bookings for public sessions are non-refundable except within the first ten (10) minutes following the booking confirmation. After this grace period, no refunds will be issued under any circumstances, including, but not limited to, change of mind, scheduling conflicts, or personal reasons.

Rescheduling is permitted under the following conditions:

  • You may reschedule a public workshop up to seventy-two (72) hours before the session's start time, subject to availability.

  • Free-flow sessions (such as non-structured art experiences) may be rescheduled up to twenty-four (24) hours before the scheduled start time.

No rescheduling or refunds will be permitted for late arrivals (exceeding 10 minutes), no-shows, or failure to comply with Art Play’s policies.


7.2 Private Sessions

Deposits for private sessions are non-refundable. You may cancel the private session up to seven (7) days before the event, in which case you will be eligible for a refund of any remaining balance beyond the non-refundable deposit.

If you wish to reschedule a private session, you may do so with at least seven (7) days’ notice, subject to a £100 rescheduling fee. Rescheduling requests made within seven (7) days of the session may not be accommodated and could result in forfeiture of the booking and all fees paid.


7.3 Force Majeure

In the event that Art Play London is unable to provide a workshop or service due to circumstances beyond our control (e.g., natural disasters, strikes, government restrictions, or pandemics), we reserve the right to cancel the session. In such cases, affected participants will be offered an alternative date, credit, or full refund, at our discretion.


8. Rescheduling Policy


8.1 Public Sessions

Participants may reschedule their bookings for public sessions under the following conditions:

  • Workshops: Rescheduling is permitted if requested at least seventy-two (72) hours prior to the scheduled start time. Requests made within 72 hours will not be accepted, and any missed workshops due to failure to attend will not be rescheduled or refunded.

  • Free-flow Sessions: For free-flow sessions (unstructured, open-studio style workshops), rescheduling is allowed up to twenty-four (24) hours prior to the session start time. No rescheduling requests will be accommodated after this window.

All rescheduling requests must be made in writing, either via email or through the booking system. Rescheduled workshops are subject to availability, and Art Play London does not guarantee the availability of specific dates or times.


8.2 Private Sessions

Private session bookings may be rescheduled under the following terms:

  • Rescheduling is allowed if requested at least seven (7) days before the event. Rescheduling requests made within seven days of the event may be accepted at Art Play London’s discretion but will incur a £100 rescheduling fee.

  • Rescheduling requests made within seven days of the scheduled event will be denied if deemed unreasonable by Art Play London, and all deposits or fees paid will be forfeited.

In the event that Art Play London needs to reschedule a private session due to unforeseen circumstances, we will work with you to select an alternative date. If a suitable date cannot be agreed upon, you will be entitled to a full refund.


9. Lateness Policy

Punctuality is crucial to ensure the smooth running of our workshops and to avoid disrupting other participants. We therefore enforce a strict lateness policy for all sessions.

  • Public Sessions: Attendees arriving more than ten (10) minutes after the scheduled start time will not be admitted into the workshop. This policy is in place to prevent disruption and ensure that all participants can enjoy an uninterrupted experience. No refunds or rescheduling will be offered for late arrivals.

  • Private Sessions: For private events, attendees arriving late may result in a shortened session, as we may not be able to extend the event beyond its allotted time. If the entire group fails to arrive within thirty (30) minutes of the start time, the session will be considered a "no-show" and will be canceled with no refund issued.

Participants are encouraged to arrive 10-15 minutes prior to the session start time to allow for check-in and preparation.


10. Right to Cancel or Reschedule by Art Play London

Art Play London reserves the right to cancel or reschedule any session for the following reasons:

  • Minimum Participant Requirement: If a public workshop does not meet the minimum participant requirement, we reserve the right to cancel or reschedule the session. In such cases, we will notify all affected participants at least forty-eight (48) hours before the scheduled start time. Participants will have the option to either reschedule to a future date or receive a full refund.

  • Staffing Issues: In the event that a session cannot be run due to unforeseen staffing issues (e.g., illness, emergency), Art Play London reserves the right to reschedule the session. We will notify all participants as soon as possible, offering them the choice of rescheduling or receiving a full refund.

  • Force Majeure: Sessions may be canceled or rescheduled due to force majeure events (including but not limited to acts of God, pandemics, governmental restrictions, strikes, or other events outside of our control). In such cases, participants will be offered a rescheduled date or a full refund, at our discretion.

Art Play London will not be liable for any indirect costs or expenses (e.g., travel, accommodation, lost wages) incurred by participants in the event of a cancellation or rescheduling. We encourage participants to keep this in mind when making travel arrangements.


11. Conduct and Behaviour

Art Play London is committed to providing a safe, welcoming, and respectful environment for all participants. By attending our sessions, you agree to behave in a manner that is respectful to staff, other participants, and the venue.

  • Respect Towards Staff and Participants: Attendees must conduct themselves with respect and courtesy. Any disruptive, abusive, or inappropriate behavior towards staff or other attendees will result in immediate expulsion from the session, without a refund.

  • Intoxication: Participants who appear intoxicated or cause a disturbance will be asked to leave the premises immediately. No refunds or rescheduling will be granted to participants who are removed from a session due to intoxication or disruptive behavior.

  • Damage to Property: Participants are responsible for any damage they cause to Art Play’s property, the venue, or any third-party property used during the session. Art Play London reserves the right to seek compensation for any damages caused by reckless or inappropriate behavior.

By attending a session, you agree to follow all instructions given by the staff and to comply with the venue’s rules.


12. Use of Art Materials and Equipment

Participants in Art Play London workshops are provided with all necessary materials and equipment to complete their creative projects. While we take care to ensure that all materials are safe for use, participants are responsible for using these materials and equipment appropriately.

  • Damage or Loss: Any loss, damage, or misuse of the provided art materials or equipment caused by the participant will be their responsibility, and Art Play London reserves the right to seek compensation for such damage. This includes damage to easels, canvases, brushes, paints, or any other supplies used during the session.

  • Injury from Materials: Art Play London takes every precaution to ensure that our materials and supplies are safe for participant use. However, Art Play cannot be held responsible for injuries resulting from misuse or improper handling of materials by participants. Participants are encouraged to follow staff instructions carefully when using unfamiliar materials.


13. Artwork Collection and Storage Policy

Participants are welcome to take home their completed artwork at the end of each session. In cases where artwork cannot be collected on the day of the session (e.g., drying time required for certain mediums), Art Play London offers short-term storage of completed pieces under the following terms:

  • Collection Window: Participants must collect their artwork within seven (7) days of the session unless otherwise agreed upon in advance. After this period, we reserve the right to dispose of or repurpose the artwork without further notice.

  • Storage Fees: A small storage fee of £3 per item will apply for artwork stored beyond seven (7) days. This fee covers the cost of maintaining a safe storage environment.

  • Liability: Art Play London will not be held responsible for any damage or loss to artwork left for collection. While we take reasonable precautions to protect stored artwork, participants leave their pieces at their own risk.

  • Unclaimed Artwork: If artwork is not collected within fourteen (14) days, Art Play London reserves the right to dispose of, upcycle, or sell the unclaimed artwork without compensation to the participant.


14. Health and Safety

The health and safety of our participants and staff are of utmost importance. Art Play London adheres to all UK health and safety regulations to ensure a safe environment during all workshops and events.

  • First Aid: First-aid trained staff will be on site during sessions. In the event of an injury or medical emergency, participants are expected to cooperate with staff instructions.

  • Participant Responsibility: While Art Play provides a safe environment and clear instructions on the use of materials, participants are responsible for their own well-being and the safe use of any materials or equipment provided.

  • Injuries: Art Play London is not liable for injuries sustained as a result of participant negligence, failure to follow instructions, or improper use of materials. By attending a session, you agree to assume all risk of injury or damage.

  • COVID-19 Precautions: In compliance with public health guidance, Art Play London may implement additional safety measures (e.g., face masks, social distancing). Participants are expected to follow these protocols, and failure to do so may result in removal from the session without refund.


15. Food and Drink Policy


15.1 Outside Food and Drink

Art Play London does not allow outside food or beverages to be brought into the venue, unless agreed upon in advance as part of a special arrangement (e.g., for certain private events). All refreshments, including alcoholic beverages, must be purchased at the venue. This policy ensures compliance with health and safety standards and avoids disruption to other participants.


16. Children’s Policy


16.1 General Age Restrictions

Participants must be 18 years or older to attend workshops involving alcohol consumption unless otherwise stated (e.g., "Family Friendly" events). For all other workshops, children under 14 must be accompanied by a responsible adult.


16.2 Parental Supervision

Parents or guardians are responsible for the supervision and behavior of their children during workshops. Art Play London will not be liable for injuries, damage to property, or disruptions caused by minors. Adults supervising children must ensure that they comply with all health and safety instructions given by staff.
 

17. Liability Disclaimer


17.1 General Disclaimer

Art Play London and its affiliates, employees, and agents shall not be liable for any direct, indirect, incidental, or consequential damages, including but not limited to injury, damage to personal property, or financial loss arising from participation in workshops, events, or use of the website, to the fullest extent permitted by law.


17.2 Limitation of Liability

In any event, Art Play London’s total liability to you shall not exceed the total fees paid for participation in the relevant workshop or event. We do not exclude or limit our liability for death or personal injury arising from our negligence or for fraud or fraudulent misrepresentation, but by accepting these terms, you agree to the limitation of liability for all other types of claims, damages, or losses.


17.3 Indemnification

You agree to indemnify and hold harmless Art Play London, its employees, agents, and affiliates from any and all claims, damages, losses, liabilities, and costs, including but not limited to legal fees, arising from your breach of these Terms, your participation in any workshop or event, or your use of the website.


18. Force Majeure

Art Play London shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure results from events beyond our reasonable control, including but not limited to acts of God, strikes, pandemics, fire, flood, governmental restrictions, failure of utilities, or any other event that makes performance impossible or impractical ("Force Majeure").

In the event of Force Majeure, Art Play London reserves the right to cancel or reschedule workshops or events. Participants affected by Force Majeure will be offered alternative dates or a full refund, at our discretion.


19. Intellectual Property Rights


19.1 Ownership of Content

All content on the Art Play London website, including but not limited to images, text, graphics, logos, videos, and software, is the property of Art Play London or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or use any of the content on the website for commercial purposes without express written consent from Art Play London.


19.2 Participant Artworks

By participating in any workshop, participants retain full ownership of their completed artwork. However, Art Play London reserves the right to photograph, display, or use completed works for promotional purposes, unless otherwise agreed with the participant.


19.3 Prohibited Use

You agree not to use the website, workshops, or any materials provided by Art Play London for any illegal or unauthorized purposes. Unauthorized use of our intellectual property, including reproduction or commercial exploitation without prior written consent, is strictly prohibited.


20. Privacy and Data Protection

Art Play London is committed to protecting your privacy and complying with the UK’s Data Protection Act 2018 and the General Data Protection Regulation (GDPR).


20.1 Data Collection

When you book a workshop, purchase products, or use our website, we collect personal information such as your name, contact details, and payment information. This data is used solely for processing transactions, managing bookings, and providing you with a personalized experience.


20.2 Data Use

We will not share your personal data with third parties except where it is necessary to complete your booking (e.g., payment processors) or where required by law. You may receive marketing communications from us if you have opted in, but you have the right to opt out at any time.


20.3 Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, use, or disclosure. However, no internet-based service is completely secure, and by using our services, you accept the inherent risks associated with data transmission.

For more detailed information on how we process your personal data, please refer to our Privacy Policy.


21. Photography and Media Release


21.1 Event Photography

Art Play London reserves the right to photograph and record workshops for promotional, marketing, or internal purposes. By participating in a workshop, you grant Art Play London permission to use your image, likeness, and any photographs or videos taken during the session, without compensation, for promotional purposes.


21.2 Opt-Out

If you do not wish to be photographed or recorded during a session, it is your responsibility to inform the staff in advance of the session. While we will make reasonable efforts to accommodate your request, Art Play London cannot guarantee that your image will not appear in group shots or background footage.


22. Pets Policy

Well-behaved dogs are welcome at selected Art Play London workshops, provided they do not disrupt the session or other participants. Owners are responsible for the conduct and care of their pets during the workshop and must ensure that their pets do not cause any damage to the venue or equipment.


22.1 Pet Removal

If, in the opinion of Art Play staff or venue management, a pet is causing a disturbance or poses a safety risk, we reserve the right to ask the owner to remove the pet from the premises immediately. No refunds will be given in such cases.


23. Accessibility

Art Play London is committed to providing an inclusive environment for all participants. Our venues are wheelchair accessible, and we strive to accommodate individuals with disabilities. If you have any specific access requirements, please notify us in advance so we can make appropriate arrangements.

We do not guarantee that all venues will be fully accessible, but we will do our best to find solutions to accommodate the needs of all participants. Failure to notify us in advance may limit our ability to make necessary arrangements.


23. Governing Law and Jurisdiction

These Terms and Conditions, and any disputes arising from or related to them, shall be governed by and construed in accordance with the laws of England and Wales.

You agree that any disputes arising out of or related to these Terms, including any contract or tort claims, shall be subject to the exclusive jurisdiction of the courts of England and Wales.


24. Severability

If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, that provision shall be deemed severable from the rest of the Terms and shall not affect the validity and enforceability of any remaining provisions. The parties agree to replace any unlawful or unenforceable provision with a valid, enforceable provision that achieves, to the greatest extent possible, the intended effect of the original provision.


25. Complaints Procedure

If you have any complaints or concerns regarding your experience with Art Play London, please contact us at info@artplaylondon.co.uk. We will endeavor to respond to all complaints within three (3) working days and aim to resolve any issues as quickly and efficiently as possible.


26. Entire Agreement

These Terms and Conditions, along with any referenced policies (such as our Privacy Policy), constitute the entire agreement between you and Art Play London regarding the use of our services, website, and participation in our workshops. Any prior agreements, communications, or understandings (whether oral or written) are superseded by these Terms.


No failure or delay by Art Play London to exercise any right or remedy provided under these Terms shall be deemed a waiver of that right or remedy, nor shall it preclude or restrict any further exercise of that right or remedy.

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